If you’re experiencing delays with your postal service lately, you are not alone.
But that’s because, according to Canada Post, the Crown corporation is experiencing incoming parcel volumes equal to Christmas time.
A press release from Canada Post says: “In the last few weeks, we have seen a significant increase in parcel volumes as Canadians are staying home and shopping more online. With incoming parcel volumes at Christmas levels, the important safety measures we’ve implemented in our processing facilities mean it is taking longer to process.”
Those measures include physical-distancing in facilities that were never designed for keeping people two metres apart. “We … have been delivering in record numbers for this time of year, but the reality is that customers should anticipate delays.”
The press release encourages customers to track their parcels on Canada Post’s website (www.canadapost.ca) or mobile app for the latest information. “It’s important to understand that our call centre agents are open to serve, but have no further details if your item is delayed and you are looking for a status update. A service ticket can be opened up online too.”
Since the outbreak of the coronavirus, Canada Post says safety of its employees and the communities it serves has been its priority. “That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities.”
Changes have been made to the hours of service,( https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/news-release-detail.page?article=2020/03/23/important_changes_to&cattype=announcements&cat=newsreleases) the way customers are served in post offices, parcel pickup and delivery and priority service will be offered to those at a higher risk.
For additional information visit www.canadapost.ca.
Photo: Michal Klajban / CC BY-SA (https://creativecommons.org/licenses/by-sa/4.0)