Outdoor curbside visits for residents at Glen Haven Manor beginning today

Community COVID-19 Featured Online First

NEW GLASGOW – Glen Haven Manor is thrilled that long-term care facilities in Nova Scotia have the green light for outdoor visits between residents and their families and will begin those visits at 11 am. today.

 “We know how much it will mean to our residents to be able to see and speak to their families and loved ones, in a safe way that protects them and prevents spread of COVID-19,” says CEO Lisa M. Smith.

“We did some idea-generating to identify solutions that follow the Public Health guidelines of physical distancing, yet still allow for a very nice visit.  We will be launching  a VIP Curbside Visit Program where our residents (the VIPs) will be comfortably situated at one of three designated areas near our building to visit with their families who are safely parked in their vehicles, six feet away (two metres) in the designated parking spot.

“We have created spaces to make some new, special memories,” she added. “We are confident our VIP visits will become a weekly highlight that will bring much joy and excitement.”

Families will be required to stay inside the vehicles for the duration of the visit but permitted to have the windows open as they have a 20-minute visit with their loved one that follows physical distancing and adheres to the wearing of masks. If they wish to be creative, families are invited to draw or paint some small signs of good wishes and love that will add to the fanfare and excitement. To schedule a visit, families should call the specific Resident Care Area of their loved one.

Glen Haven resident Mary Coady was all smiles upon hearing the news that residents will soon be able to have an outdoor visit with family.

“I have been longing for this day,” she says holding her hand over her heart. “They are my children, ‘still my babies’, no matter their ages. It makes me so happy to know I will be seeing them in person. It has been too long, and this means so much to all of us. I am so excited. I can’t wait!”

Glen Haven has VIP signage along with brightly and colourfully painted parking spaces with hearts and flowers, so the visiting locations are easy to spot. Each VIP (resident) will be accompanied by a staff member to ensure their comfort and safety.  It is expected at least 125 visits will be co-ordinated each week and will be scheduled and confirmed when the weather is cooperating. Families must contact the Resident Care Area of their loved one to schedule the visit or to pick a rain date if necessary. Screening of visitors will take place when the visit is scheduled and if their situation changes before the planned visit, they must notify Glen Haven immediately so the visit may be rescheduled.

“These visits will be a great addition to the Facetime visits, Skype and phone calls that our residents already look forward to each week,” says Donna MacLane, director of Community, Relationships & Engagement. “Our staff will also be excited to see these family members who are our valued partners in care.”

Resident Care Area Directory

Crystal Waters- 902-752-2588, Ext. 226

Silver Creek- 902-752-2588- Ext. 226

Ocean Drive- 902-752-2588, Ext. 249

Serenity Springs- 902- 752-2588, Ext. 227

River Glen- 902-752-2588, Ext. 228

Whispering Tide-902-752-2588, Ext. 229


Glen Haven Manor resident Mary Coady with recreation programmer Nicole Blackwood check out the work being done to prepare for VIP outdoor, curbside visits between residents and their loved ones beginning today.